F.A.Q.

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WHAT KIND OF MATERIALS DO YOU USE IN YOUR WORK?

Each of our creations is made with “old” wood recovered from old furniture, doors, windows, floors or ceilings, mainly of Italian origin. After the recovery of the wood, a treatment of “regeneration” is carried out, not erasing but enhancing, all those signs of time such as scratches,small cracks , stains etc..Sometimes, where planned, we use the combination of new wood and iron, brass or copper complements to enrich the design of our pieces.

HOW LONG FROM THE TIME OF ORDER TO SHIPMENT?

All of our pieces are sold on a commission basis, once you make your purchase we will begin production of your item which will take approximately 10 / 15 working days (depending on the type of item purchased). As soon as the work is finished we will ship your package and notify you via email. Feel free to contact us via email or live chat for information on the status of your order and updates on the work in progress.

ONCE SHIPPED, HOW LONG DOES THE PACKAGE TAKE TO BE DELIVERED?

It depends on the destination country, usually 2 working days for Italy about 4 working days for European Union7 working days for USA and Canada 8 / 10 days for rest of the world. These are the times provided by the postal operators, sometimes, during periods of heavy postal traffic such as Christmas and other holidays, the shipment may be delayed. Weather and bad weather conditions may also affect the transit of the shipment, however, we are not responsible for any delays caused by the postal operators. Customs checks may occur on international shipments and cause delays in the transit of your package, we are not responsible for these delays.

WILL I RECEIVE A CODE TO TRACK MY PACKAGE ONCE IT SHIPS?

Yes, as soon as we ship we will provide you with the tracking number with which you can monitor your parcel through the appropriate tracking sites.

DO YOU SHIP WORLDWIDE?

Yes, we ship all over the world except to those locations not provided by postal operators.

WILL MY ITEM BE SAFE DURING THE TRIP?

The packaging of our objects is carried out carefully and with materials that guarantee maximum safety even on longer journeys. Polystyrene, cellophane, paper and cardboard, as well as specific adhesive labels applied to the outside of the package are just some of the materials used to pack our packages and ensure maximum safety.

DO YOU MAKE CUSTOM PIECES?

Certainly! Our work is mainly focused on the sale of tailor-made products, if you like one of our objects but the measurements, internal colors or external finish do not satisfy your tastes, feel free to contact us with your requests, we will find together the best way to create your object of desire, your "unique piece"

IS IT POSSIBLE TO CUSTOMIZE THE ITEM PURCHASED WITH AN ENGRAVING?

Yes, we can engrave the object you purchase, your initials, a dedication or a love phrase, these are just some of the possible choices. It is not the usual laser engraving, we like to define it as a "work within a work", the creation is in fact carried out through a special work that perfectly matches the style and design of our pieces.

HOW CAN I CONTACT YOU QUICKLY?

You can contact us via email or, for a quicker response, directly in live chat, in any case we respond within 12 hours.

CAN I RETURN ONE OF YOUR PRODUCTS?

You have the possibility to return the purchased product within 14 days of receiving it (excluding personalized or tailor-made products), the return shipping will be paid by the buyer. It is absolutely necessary that you contact us before making your return to agree on the shipping method.